Webphone is a feature located in MyDstny, which is our new hub for services and features. With Webphone you can make and receive calls externally and to colleagues.
Softphone is our app that you can download and install on your computer to manage calls, response groups and chat with colleagues.
We continuously release services and functions to our platform MyDstny. Some of them you recognize from our Softphone, but there are also new services coming to MyDstny that you won’t find in Softphone, such as Omnichannel.