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MyDstny
Administrate and communicate, all within on single interface.
Everything in one interface
Welcome to the future of communication! With the launch of our new platform MyDstny, we are opening the door to an innovative and flexible communication solution. MyDstny will serve as a focal point for many of the services and features that Dstny has to offer, all in one interface.
Webphone
Integration of digital channels
Chatbot
Completely web based
The system is entirely web-based and flexible – it doesn’t matter where you are located geographically or which platform, operating system or telephone carrier you have. Increase and decrease the number of administrators as needed and only pay for what you actually use. Connect functions as you grow into the solution and reallocate the recourses based on your needs.
Why MyDstny?
Smooth Hybrid Solution
MyDstny provides easy and flexible web-based communication through our Webphone that is included in MyDstny. You can reach your customers quickly from any device, wherever you are – all you need is a web browser. Perfect for hybrid work environments!
Efficient Customer Interaction
It’s becoming increasingly common for customers to reach out to companies directly on social media nowadays. With our add-on Omnichannel you can streamline customer interaction by gathering your channels in one place in the Digital Channels view. You can address inquiries more swiftly, enhance your social media presence, and boost customer satisfaction.
Round-the-Clock Support
Relieve your staff and save time with our Chatbot application, that is included in the Omnichannel add-on. It’s designed to address common questions and issues, freeing up time and resources. This allows you to provide fast and consistent support to your customers, even during nights and weekends.
Webphone
In MyDstny you will find our Webphone, a completely web-based Softphone. It allows you to make and receive calls from colleagues and externally, directly in the browser. It is our cloud-based PBX that forms the basis. It is also carrier-independent, which means that you do not have to limit yourself in any way.
Omnichannel
Coming soon
With the Omnichannel add-on, you can integrate your digital channels, such as Instagram and Facebook, directly into MyDstny, allowing incoming chats from your customers to be gathered in one unified feed. This streamlines case management, saves time, and reduces administration for your support team, while ensuring you never miss a message. If you're short on time, you can also activate our Chatbot to respond on your behalf.