Dstny VoiPcube

Create a Customer Experience That Impresses from the Very First Call

Have you ever received a call without knowing who is calling, what they expect, or whether they have a history with your organization? This not only creates stress and uncertainty for the person answering the call but also risks negatively impacting the customer experience.

In today’s world, customers expect fast service, personalized interactions, and for their previous engagements to be known—yet many telephony systems fail to meet these demands.

We have the solution that enables you to meet and exceed customer expectations.

A Customer Experience That Builds Loyalty

With our solution, you can create a wow experience for every incoming customer call.

Respond personally and professionally. Customers feel valued when you instantly recognize them and address their needs without unnecessary questions.
Resolve issues faster. Quick access to call history and customer information allows you to focus immediately on helping the customer, saving time for both parties.
Streamline workflows. Automation and seamless integration with customer data enhance efficiency for receptionists, support teams, and service organizations—ultimately strengthening the customer experience.

Feature Overview

CRM	Client	Pop-up	Deeplink	Call Signalling	MakeCall	Notes
ActiveCampaign
Dynamics 365 (dataverse)
Dynamics 365 Business Central
Efficy
Hubspot
Salesforce
Topdesk
Zendesk
Zendesk Sell

Give Every Call a Head Start

Instant Access to Customer Data

For every call you immediately see who is calling, whether they are a customer and if there is any history. Without manually searching through different systems.

Eliminate Duplicate Work

No more manual imports of customer data or contact lists—the system integrates directly with your CRM and updates in real-time.

Share Information Across the Team

All calls are automatically logged, and relevant history is available to everyone, ensuring a seamless transition between teams and minimizing information loss.

A Solution for Today’s Customer Expectations

In an era where customer experience is critical to success, our solution ensures that you not only meet but exceed expectations.

By handling incoming calls with precision and insight, you strengthen customer relationships and free up time for your team to focus on what matters.

Ready to take your customer calls to the next level? Contact us today and discover how we can help you create a customer experience that impresses from the very first contact!

Frequently Asked Questions about VoiPcube

Dstny handles the installation between the PBX and your CRM.

During installation, we provide clear guides on what you need to do in your CRM and what information we require for the integration to work as intended.

Yes, if VoiPcube finds a customer profile linked to the number calling, you will automatically receive the information on your screen.

Yes, certain CRMs that we support can automatically log calls in the CRM.

Refer to the feature overview above; if the CRM supports Call Signalling, it means that call logging will work.

Currently VoiPcube does not support click-to-dial with the Dstny PBX. Click-to-dial works with our Softphone and MyDstny.

Yes, with our service Dstny Copilot, you can record your calls and sync them with selected CRMs.

Yes, see the feature overview above. If the CRM supports Notes

Yes, VoiPcube has a webhook that you can use, as well as APIs.

Yes, we can set up custom tags that are sent to the CRM when the user selects one after or during the call. For this to work, you will need to configure it with the VoiPcube APIs.

VoiPcube

Create a Customer Experience That Impresses from the Very First Call

A Customer Experience That Builds Loyalty

Connect the service with multiple CRM, ERP systems and search tools.

Feature Overview