Omnichannel

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With the help of the Omnichannel add-on, you can ensure that you never miss a customer message.
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Omnichannel

Digital Channels

With the Omnichannel add-on, you can integrate your digital channels and social media, such as Instagram and Facebook, directly into MyDstny, allowing incoming customer chats to be collected in one unified feed. This streamlines case management, saves time, and reduces administration for your support team, while ensuring you never miss a message. Update your customer service system today!

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Chat bot

Chatbot

With our bot in the Omnichannel add-on, you can be available around the clock and provide immediate service to your customers while keeping personnel costs down. This means you can let Dstny Chatbot, our digital chatbot for businesses, take over and respond to messages in your digital channels and on your website, especially if you receive many similar inquiries. This way, you can free up time to focus on value-added tasks instead. You can input pre-programmed responses for the bot in the admin view, and then choose to monitor conversations in MyDstny to ensure that your customers receive the best possible service. Get a chatbot and elevate your response system to the next level!

Read more about Dstny Chatbot

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Do you want to be notified when Omnichannel is available in MyDstny? Join the waitlist!
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Completely web-based

The system is fully web-based and flexible – it doesn't matter where you are located geographically or what platform, operating system, or phone carrier you use. Increase or decrease the number of agents as needed, and pay only for what you actually use. Add features as you grow into the solution and reallocate resources based on your needs.

Common questions about Omnichannel

Omnichannel comes from the Latin word "omni," which means all. This means that all your channels are integrated into a single interface. All channels are connected, operate consistently, and your entire customer support team has access to the same customer information in real-time, enabling them to deliver contextual and consistent service.

In Dstny's case, Omnichannel means that you have activated multiple features in our MyDstny platform, such as Digital Channels, making the platform an omnichannel solution.

You can integrate Facebook, Instagram and any eventual chat on your website.

Get in touch with us

Our competent sales representatives will be happy to contact you and help you with your specific needs, or you may call us at 010-410 51 30 to speak to an advisor directly.

Click here to go to support instead.

 

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