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Dashboard
Without the right information, it is difficult to verify that you have the right amount of staff in your costumer service. With Dashboard you can display statistics in real time, including number of calls queueing and how many missed or lost calls you have.
Choose for yourself what to display
The service is very easy to set up according what information you want to see. Through a few simple clicks you can choose whether you want to see one or more response groups. After that, select which information you want to show. You can choose from things like number of calls in queue, average queue time, number of calls received, number of missed calls, etc. Of course you can change the settings or add more information at any time.
Show statistics in a way that is easy-to-read
Dashboard is built so that you can choose yourself how it should look. The information can be displayed as numbers, bar graphs, line graphs or lists in various widgets. You can choose a ready-made shopping center for your Dashboard or build it entirely yourself, and you can then brand everything according to your own brand. You do this with a few simple button presses and the whole thing takes no more than a few seconds to set up. Of course, you can change the content or add new widgets afterwards, if needed. Everything to make Dashboard suitable for you and your company.
Get full control with alerts
To make it easier for administrators, you can choose to set key figures and targets, and the widget with the relevant information then changes color to alert if the service levels deviate.
Show Dashboard on any device
Dashboard can be reached via a website. Therefore, you can choose freely which device you want to display the service on. Perhaps you want it on a computer screen, directly in the mobile phone or show it in the office via a projector to spur your staff.
Agent list
In addition to call data, there is now an option to display the agent list in a field. The list shows logged in agents in the selected group. An icon above the agent’s name shows their availability and current referral status.