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With Dstny Analytics you get these functions in the package
With Dstny Analytics you get a complete view of how your customers contact your company, how your staff performs, what goes well and what you need to strengthen in terms of your telephony and company PBX.
Dashboard
Without really good information, it is difficult to verify that you have the right staffing in your customer service. Dashboard shows which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.
SLA alarms
Get automatic alarms in your dashboard.
Real time & history
You can choose to display numbers in real time or show numbers from, for example, the past month.
Incoming calls
See statistics on incoming calls.
Reports
Reports makes it possible to analyze and follow up the company’s communication patterns via a simple and powerful interface. With the system you can create reports that are adapted to your business, your wishes and needs. Of course, you can search for statistics based on desired parameters with different time periods, groups and users. You can then choose to save your selected parameters and allow the report to be sent automatically at selected times to selected persons. The tool helps you to continuously track important statistics and key ratios.
Automation
Create your dream report, which is then automatically sent to you the recipients of your wish.
KPI's
Follow important key performance indicators over time to make data-driven decisions.
Historics
Along with services showing real-time numbers, Reports complements with historic figures.