About Zoho
Enhanced customer interaction
Integrating Dstny's communication services with Zoho opens the door to a world of improved customer interactions and efficiency gains.
By linking Dstny's communication platform with Zoho CRM, companies can maximize their presence where customers are while harnessing powerful data collection and analysis. This integration facilitates a seamless flow of information between systems, providing a more cohesive and responsive customer experience.
The benefits are substantial
With Dstny integrated with Zoho CRM, employees can leverage direct access to critical customer information and communication history right within the CRM platform. This leads to better decision-making, more efficient customer service, and more personalized customer interactions.
The integration also facilitates updating the customer database, reducing data entry time and increasing data accuracy.
Behind the scenes
Dstny utilizes APIs to enable seamless integration with Zoho, streamlining the flow of information between services.
These APIs play a crucial role in automatically fetching relevant data about customers and contacts from Zoho CRM.
To ensure accurate data matching, it's required that the fields from which the API retrieves information are directly linked to the current contact in the CRM system.
