Zoho

About Zoho

With over 15 years of experience in the CRM industry, Zoho understands what it takes to be at every stage of a growing business. Since its inception, they have grown to support millions of customers by putting their needs at the center of everything Zoho does.

Enhanced customer interaction

Integrating Dstny's communication services with Zoho opens the door to a world of improved customer interactions and efficiency gains.

By linking Dstny's communication platform with Zoho CRM, companies can maximize their presence where customers are while harnessing powerful data collection and analysis. This integration facilitates a seamless flow of information between systems, providing a more cohesive and responsive customer experience.

The benefits are substantial

With Dstny integrated with Zoho CRM, employees can leverage direct access to critical customer information and communication history right within the CRM platform. This leads to better decision-making, more efficient customer service, and more personalized customer interactions.

The integration also facilitates updating the customer database, reducing data entry time and increasing data accuracy.

Integration requirements

The integration requires the following information to be provided to Dstny:

Client ID: Obtained from registering your application on Zoho Accounts developer console.
Client Secret: Obtained from registering your application in Zoho Accounts developer console.
Refresh Token: A refresh token is used to obtain a new access token after the old one has expired. See below for how to obtain it.
Region: EU.

Behind the scenes

Dstny utilizes APIs to enable seamless integration with Zoho, streamlining the flow of information between services.

These APIs play a crucial role in automatically fetching relevant data about customers and contacts from Zoho CRM.

To ensure accurate data matching, it's required that the fields from which the API retrieves information are directly linked to the current contact in the CRM system.

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