TOPdesk

About TOPdesk

Established in the late 1990s in the Netherlands, TOPdesk has evolved from a small IT support company to a prominent player in service management solutions internationally. Known for its customizable and user-friendly software, TOPdesk supports streamlined service processes in line with ITIL principles. Its global success is reflected in its presence in over ten countries, making it a favorite tool among organizations large and small.

Make CRM into something magical

The integration of Dstny's peripheral services with TOPdesk transforms your customer service by combining TOPdesk's deep insights into service management with Dstny's ability to create an enhanced customer experience, such as quickly providing your employees with the customer's history in the form of previous cases and notes.

Optimized Communication

By integrating Dstny's peripheral services with TOPdesk, a range of benefits is created that elevate customer service to new heights. This integration provides employees with access to a rich customer history during every interaction, enabling faster, more relevant communication with your customers. This leads to more efficient case management, increased customer satisfaction, and a more strategic use of company resources through your employees' documentation of all interactions.

What Dstny needs from you

This integration requires the following information to be provided to Dstny:

URL: The customer-specific URL, e.g., https://dstny.topdesk.net/
Username: Login username
Password: API password, not login password

To create an application password, log in to the TOPdesk portal and then go to user settings via the operator menu, in the top right corner of TOPdesk -> My settings. Select "Add" in the application password block.

A popup window "Create a new application password" will open. Fill in the application name and specify an expiration date for the password.

Press the "Create" button. The application password will be displayed in the popup window "Copy the application password now".

How it works behind the scenes

Dstny utilizes APIs to integrate its services with TOPdesk, facilitating the retrieval of customer or contact data. To create a connection, the data fields retrieved must be linked to the relevant contact. Once a connection is established, the API retrieves information about both the organization to which the contact belongs and detailed information about the contact person in question. Additionally, the API can provide data such as the customer's latest purchases.

server render fail/waiting for island-28e85fi1Re (separate island render, inside)