AFAS Software

About AFAS Software

Originating from the Netherlands, AFAS Software offers a CRM system that optimizes customer relationships and streamlines workflows by integrating various business processes. AFAS CRM also supports sales processes, marketing campaigns, and service management, making it a powerful tool for companies aiming to strengthen their customer relationships and improve their operational efficiency.

Basic customer information

By integrating AFAS Software CRM with Dstny's ancillary services, your team gains access to essential customer information before contact. During incoming calls, the customer's name, company, and department are displayed for your employees in the Softphone. They can also view more information by opening the customer's contact card.

Focus on customer experience

By integrating Dstny's PBX with AFAS Software, you can make a strong impression on your customers. Your employees gain access to essential customer information, enabling you to offer faster and more professional service. This also helps you better understand the customer's needs and address their queries effectively. The customer avoids repeating their history, making them feel valued and appreciated. This, in turn, strengthens their relationship with your company.

Almost too simple

For the integration, Destiny needs simple details such as:

URL (the address to the AFAS instance, in the format https://afas.com).
Token (a combination of letters and numbers from AFAS).

What happens behind the scenes?

Dstny uses APIs to integrate services with AFAS Software, enabling the retrieval of information about customers or contacts. For a match to be established, the data fields retrieved must be related to the specific contact. Upon a successful match, the API gathers information about both the organization the contact is part of and detailed information about the contact themselves. The API can also provide information on, for example, the customer's most recent orders.

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